About the job
Founded in early 2017, Growthpad is an ambitious tech & digital media consulting firm based in Nairobi. Growthpad works with large and medium enterprises in Kenya and Africa, delivering exceptional professional consulting services.
At Growthpad, we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion.
Successful candidates will have a bachelor’s degree in operations management (or a related field) and have prior experience in a management or leadership position. A deep understanding of financial management is also a plus.
Objectives of this role
- Maintain constant communication with department leads, staff, and vendors to ensure proper operations of the company
- Develop, implement, and maintain quality assurance protocols
- Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
- Ensure that operational activities remain on time and within budget
- Track staffing requirements, hiring new employees as needed
- Oversee accounts payable and accounts receivable departments
Responsibilities
- Mastermind business growth strategies to help meet organizational goals and objectives
- Analyze data and create reports to identify areas of business growth
- Bid on new projects (RFPs, RFQs, etc)
- Build and nurture client relationships in order to continue winning new contracts
- Attend networking events and build industry connections in order to facilitate business growth
- Package products and services including pricing to drive sustainable revenue growth
- Drive overall company revenue growth by implementing modern sales and business development strategies
- Work with other department heads to determine company goals and KPIs
- Conduct market research to inform strategic business decisions
- Oversee sales efforts to ensure all efforts are aligned with business goals
- Negotiate new projects and contract terms with new clients
- Lead the business development team
Requirements and qualifications:
- Proven work experience as Operations Manager or similar role minimum 5 years in such roles.
- Experience working for a technology company, agency or consulting firm
- Knowledge of organizational effectiveness and operations management
- Experience budgeting and forecasting
- Familiarity with business and financial principles
- Excellent communication skills
- Leadership experience
- Outstanding organizational skills
- Bachelor’s degree (or equivalent) in operations management, business administration, or related field
- Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
- Strong IT skills, including database development
- Multiple years of financial and account reporting experience
- Ability to communicate in more than one language
Responsibilities
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional teams to improve proprietary tools and systems
- Work closely with legal and safety departments to ensure that activities remain compliant
- Make important policy, planning, and strategy decisions.
- Develop, implement, and review operational policies and procedures.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Build alliances and partnerships with other organizations.
Why Work With Us
Joining Growthpad means acquiring a great learning experience in a fast-paced work environment and an opportunity for growth. We are a purpose-driven organization with a vision to serve markets beyond Africa. Become a part of a highly committed team. Enjoy benefits beyond your salary and much more.
